Privacy Policy

1. Introduction

At Redloh House Fabrics, accessible at redlohhousefabrics.com, we are fully committed to safeguarding the privacy and personal data of our customers, website visitors, and business contacts. We understand the importance of maintaining your trust and protecting your rights in accordance with the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other relevant data protection laws. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information, as well as your rights and choices in relation to your data.

2. Scope of Policy and Data Controller Role

This Privacy Policy applies to all interactions where Redloh House Fabrics is the controller of personal data, including but not limited to data collected via redlohhousefabrics.com, email communications, customer service inquiries, and purchases you may make with us. As data controller, Redloh House Fabrics determines the purposes and means by which your personal data is processed.

3. Categories of Data Processed

We may collect and process the following categories of personal data:

a. Usage Data
Includes information such as your IP address, browser type and version, device identifiers, time zone setting, referring URLs, clickstream data, and information about how you interact with our website and services.

b. Account Data
Includes personal details provided when you create an account or engage with us directly: your name, billing and shipping address, email address, phone number, and login credentials.

c. Profile Data
Includes information such as your preferences, past purchases, browsing behavior, product interests, wishlist contents, and other information you may submit voluntarily.

d. Communication Data
Includes your contact history with us, including support requests, emails, queries sent through our website, and other customer service correspondence.

e. Technical Data
Includes data about the devices you use to access redlohhousefabrics.com, such as hardware models, operating systems, browser settings, and language preferences.

f. Transaction Data
Includes order details, payment history, delivery information, and details necessary for processing purchases and refunds.

g. Preference Data
Includes your choices regarding marketing communications, subscriptions, and product updates, as well as any opt-ins or responses to surveys and promotions.

4. Legal Bases for Processing

We process your personal data pursuant to the following legal bases:

– Consent: When you have given clear consent for us to process your personal information for a specific purpose (e.g., marketing subscriptions).
– Contract: Where the processing is necessary for the performance of a contract with you (e.g., fulfilling an order you placed).
– Legal Obligation: When processing is required to comply with applicable legal obligations (e.g., tax and reporting requirements).
– Legitimate Interests: When processing is necessary for our legitimate interests, provided these interests are not overridden by your data protection rights (e.g., fraud prevention, service improvement).

5. Your Rights

Under GDPR and CCPA, you are entitled to exercise certain rights over your personal data:

– Right of Access: You may request details of the personal information we hold about you.
– Right to Rectification: You can ask us to correct any inaccuracies or incomplete data in your profile.
– Right to Erasure (‘Right to be Forgotten’): You may request deletion of your personal information, subject to applicable restrictions.
– Right to Restriction of Processing: You may request that we limit the processing of your personal data under certain conditions.
– Right to Data Portability: You have the right to obtain, reuse, or transfer your data to another service where technically feasible.
– Right to Object: You may object to processing based on legitimate interests or for direct marketing purposes.
– Right Not to Be Subject to Automated Decision-Making: You have the right not to be subject to significant decisions made solely by automated processing.

To exercise any of these rights, please email us at [email protected].

6. Security Measures

We implement a wide range of technical, organizational, and administrative security measures to protect your personal data, including:

– Secure encryption protocols (SSL/TLS) across forms and transactions.
– Role-based access control to sensitive systems and documents.
– Regular data backups and continuity plans.
– Internal training for staff on data protection practices.

Although no method of transmission or storage is entirely secure, we take all appropriate steps to ensure a high level of data security.

7. International Transfers

If we transfer your personal data outside of the United Kingdom or European Economic Area (EEA), such as to trusted service providers operating in other regions, we ensure adequate safeguards are in place. These may include the use of Standard Contractual Clauses or compliance with approved international frameworks to ensure your data remains protected.

8. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including:

– Usage Data: Retained for no more than 12 months for analytics purposes.
– Account and Profile Data: Retained while your account is active or as required for legal, auditing, or contractual obligations.
– Transaction Data: Retained for up to 7 years in compliance with financial and tax regulations.
– Communication Data: Retained for customer service history for up to 3 years.
– Preference Data: Retained until consent is withdrawn or updated.

All data is securely deleted or anonymized after the applicable retention period.

9. Cookie Policy

Our website, redlohhousefabrics.com, uses cookies and similar technologies to enhance your user experience and provide meaningful insights into visitor behavior. We categorize cookies as follows:

– Essential Cookies: Necessary to enable site functionality and secure login.
– Functional Cookies: Enable personalization, product recommendations, and your saved preferences.
– Analytics Cookies: Collect anonymous usage statistics and behavior for service improvement.
– Performance Cookies: Measure site performance and responsiveness.

10. Cookie Management and Compliance

Before any non-essential cookies are placed on your device, we request your informed consent via our cookie banner. You may modify your cookie preferences or withdraw consent at any time by adjusting your browser settings or using on-site cookie controls. We honor Do Not Track signals and provide equivalent compliance under both GDPR and CCPA rules.

11. Children’s Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from minors. If we learn that we have inadvertently collected information from a child under 13, we will take immediate steps to delete such data. If you are a parent or guardian and believe we have collected your child’s data, please contact us at [email protected].

12. Policy Updates

We reserve the right to revise this Privacy Policy from time to time to reflect changes in law, our practices, or for other operational purposes. Should any substantial updates be made, we will notify you via email or site banners where appropriate. We encourage users to periodically review this page for the latest information on our privacy practices.

13. Contact

If you have any questions, concerns, or requests relating to this Privacy Policy or how we handle your personal data, please contact us at:

Email: [email protected]
Website: https://redlohhousefabrics.com

We are committed to full transparency and accountability in our data processing, and we maintain ongoing compliance with applicable data protection legislation. Please do not hesitate to reach out with any privacy-related inquiries or requests.