Privacy Policy

Redloh House Fabrics (“we,” “our,” “us”) is committed to respecting and protecting your privacy. This Privacy Policy outlines how we collect, use, store, and safeguard your personal information when you interact with our website, redlohhousefabrics.com. It is our objective to process your data transparently, securely, and in accordance with applicable privacy laws, particularly the General Data Protection Regulation (“GDPR”) and the California Consumer Privacy Act (“CCPA”).

This policy is intended to provide you with a clear understanding of your rights and our obligations as they relate to your personal data. By using redlohhousefabrics.com, you acknowledge the practices described herein.

1. Scope and Data Controller

This Privacy Policy applies to all personal data collected through redlohhousefabrics.com. We act as the “Data Controller” under the GDPR and are responsible for determining the purposes and means of processing your personal information.

For purposes of the CCPA, we are considered a “business” that collects and determines the use of California consumers’ personal information.

2. Categories of Data Processed

We collect and use a variety of information. The types of personal data we may process include, but are not limited to, the following:

a. Usage Data
Information about your interactions with redlohhousefabrics.com, including your internet protocol (IP) address, browser type and version, referral sources, pages visited, time spent on pages, and other diagnostic data.

b. Account Data
Information you provide when creating an account, making a purchase, or registering for services, such as your name, billing and shipping address, email address, and telephone number.

c. Profile Data
Details related to your user preferences, interests, order history, account settings, and purchase behaviors.

d. Communication Data
Records of your communications with us, including support requests, email correspondence, feedback, and customer service interactions.

e. Technical Data
Device-specific data such as hardware model, operating system, system configuration, and mobile network information.

f. Transaction Data
Data related to purchases and payments, including payment method, transaction history, billing details, and delivery/logistics information.

g. Preference Data
Marketing consents, subscription preferences, and interests you indicate regarding our services, promotions, and product offerings.

3. Legal Bases for Processing Personal Data

We process your personal information only when permitted by law. Applicable legal bases include:

– Consent: Where you have given clear, informed consent to the processing of your personal data.
– Contractual Necessity: When data processing is essential to performing a contract with you, such as fulfilling an order.
– Legal Obligation: Where we must comply with a legal requirement.
– Legitimate Interests: For purposes such as enhancing website security, improving service quality, and achieving administrative efficiency, provided that such interests are not overridden by your fundamental rights.

4. Your Data Rights

Subject to applicable regulations, you are entitled to the following rights regarding your personal data:

– Right of Access: Request a copy of your personal data.
– Right to Rectification: Request correction of inaccurate personal data.
– Right to Erasure: Request deletion of your data when no longer necessary or justified.
– Right to Restrict Processing: Request limitation of our data processing when appropriate.
– Right to Data Portability: Obtain and reuse your personal data across different services.

Under the CCPA, California residents may also exercise:

– The Right to Know: Receive information about categories and sources of collected personal data.
– The Right to Delete: Request deletion of personal data collected.
– The Right to Opt-Out: Decline the sale of personal information, if applicable.
– The Right to Non-Discrimination: Receive equal service regardless of exercising privacy rights.

To exercise any of these rights, please contact us at: [email protected].

5. Security Measures

We implement and maintain robust security measures designed to protect your data from unauthorized access, disclosure, alteration, or destruction. These include:

– Data encryption in transit and at rest
– Secure access protocols with authentication control
– Regular backups and data redundancy
– Ongoing employee privacy and security education
– Internal policies governing data confidentiality

While we employ industry-standard measures, no system can guarantee complete security.

6. International Data Transfers

Your data may be transferred to and processed in jurisdictions outside your country of residence. Where such transfers occur, we ensure they are protected by appropriate safeguards, including Standard Contractual Clauses approved by the European Commission or equivalent means under applicable law.

7. Data Retention

We retain your personal data only for as long as is necessary to fulfill the purposes for which it was collected, including satisfying legal, regulatory, tax, and accounting requirements. Retention periods vary by data category:

– Usage and technical data: up to 12 months
– Account and profile data: for the duration of your account and up to 6 years after termination
– Transaction and billing information: up to 7 years
– Communication records: up to 3 years
– Marketing preferences and consents: until withdrawn or no longer valid

Upon expiration of the applicable retention period, data is securely deleted or anonymized.

8. Cookies Policy

We use cookies and similar tracking technologies to collect information about your device and usage of redlohhousefabrics.com. These include:

– Essential Cookies: Necessary for site operation and core functionality
– Functional Cookies: Enhance site performance and remember user preferences
– Analytical Cookies: Collect data to improve website content, structure, and usability
– Performance Cookies: Monitor and evaluate site performance metrics and technical errors

9. Cookie Management and Compliance

Under GDPR and CCPA, you have the right to control your cookie preferences. Upon your first visit to redlohhousefabrics.com, you will be prompted to accept or decline non-essential cookies. You can update your consent preferences at any time through our cookie management tool or by adjusting your browser settings.

Users may also enable global privacy controls (GPC) within supported browsers to automatically signal their privacy choices with respect to online tracking.

10. Children’s Privacy

We do not knowingly collect personal data from individuals under the age of 13. If we learn that we have inadvertently obtained information from a child under 13 without verified parental consent, we will delete such data promptly. Parents or guardians who believe their child may have submitted information should contact us at [email protected].

11. Policy Updates

We may revise this Privacy Policy from time to time to reflect changes in technology, legal obligations, or our practices. Updated versions, when made, will be published on redlohhousefabrics.com. Where legally required, we will notify users of any substantive changes and, where appropriate, seek consent.

12. Contacting Us

If you have any questions about this Privacy Policy, your rights, or how we handle your personal data, please contact us by email at: [email protected].

We are dedicated to maintaining your trust by safeguarding your data and upholding your rights. Thank you for choosing Redloh House Fabrics.